Refund policy
Returns
We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.
To start a return, please contact our support team with your order number and reason for return. Once your request is reviewed, we will provide detailed instructions on how to send your item back.
Returns sent without prior authorization may not be accepted.
How to Request a Return
To request a return or refund:
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Contact us through our support email at [EMAIL] or contact page
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Include your order number in your message
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Wait for return instructions from our team before shipping the item
Our support team will guide you through the next steps.
Return Conditions
To be eligible for a return:
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The request must be made within 60 days of delivery
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Items must be returned according to the instructions provided by our support team
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Products should be returned in reasonable condition
For hygiene and safety reasons, certain skincare products may not be eligible for return if excessively used or damaged after delivery unless defective or incorrect upon arrival.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the item and packaging so we can resolve the issue quickly.
Shipping Costs
Shipping fees are non-refundable unless the item received was defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team through our Contact Us page or directly at our support email [EMAIL].